Catherine Grenfell on successful intranet managers
November 20, 2009
I talked to Catherine Grenfell of Step Two Designs a while ago about an article she published on the Step Two Designs web site: What do successful intranet managers have in common?
It's clear that Catherine has a lot of experience working with intranet managers and her insights are both useful and inspiring.
Some key points:
- When dealing with the legacy of intranet initiatives that have failed, Catherine says: "You can't undo the past; you can influence the future."
- Establishing communication channels and setting expectation when everyone wants everything requires good negotiation skills.
- Unlike other managers in the organization, intranet managers deal with staff at all levels. They need to have an elevator pitch about the intranet.
- Intranet managers need to learn to "let go" of content. They need to empower others.
You can listen to our conversation here:
Part 1 (5 minutes)
Part 2 (3 minutes)
Part 3 (6 minutes)
You can reach Catherine at catherine@steptwo.com.au if you'd like to talk more about her thoughts, or you can communicate with her here.