Topics planned for this year's Global Intranet Strategies Survey
April 23, 2009After considerable thought and field research, I’ve identified the key topic areas I plan to address in this year’s Global Intranet Strategies Survey, which will result in the up-coming Global Intranet Trends for 2010 Report.
Now is your chance to influence the choice of topics. I’ve consulted with many intranet managers in both Intranet Professionals (Linkedin group for all intranet professionals, managed by Anne Mitchell) and NetJMC&Co (Linkedin group dedicated to intranet managers, managed by myself) as well as on this blog. (Thank you all.)
I’ll be presenting this list this morning to a group of intranet managers from large organizations (at the JMC Paris breakfast) for their feedback.
I have posted this list here, hoping for your feedback!
What follows are the topic areas, not the actual formulation of the questions.
The positioning of the intranet within the organisation
- What systems and applications feed the intranet
- What processes are supported by the intranet (core business, secondary support such as HR)
- To what extent the intranet is the entry point into the organisation’s information resources, systems, …
Employee data
- What different information sources do organisations have for employee data (ERP, directory, phone system…)
- How it is used (filter, personalise, org charts…)
- How it is kept up to date (by employees, by HR, which methods, …)
Collaboration, communities, virtual teams
- Moderation and management of content in these “spaces”
- Guidelines, regulation; what type, how much
- Which social media tools & technologies are being used and how
Governance and operational management
- Where is the intranet team placed in the organisation (which division or function and how high)
- Existence of high level steering group and membership
Areas to be explored through open questions: (each year 3 to 4 open questions are asked)
- What impact are social media having internally on how people work/collaborate/communicate?
- Is ROI measured on intranets and if so, how: indicators, methods?
- How is user-generate information being integrated with information coming from the traditional editorial process?
- Does an organisation’s green agenda” (sustainable development programme) impact or influence the intranet and if so, how?
The topics that have been excluded this year (and will probably return in 2010) are:
- Search and findability
- Number of intranet resources (people)
- Content strategies
- Meta data
Marker and segmentation questions
There will of course be a small number of indicator questions that have been present every year since 2006, as well as a few questions about organisational demographics and types of intranets/portals that facilitate analysis and segmentation of the responses.
Feedback please!
Let me know your thoughts on these plans.
Is there a topic I’ve missed that you’d like to see included?
Have I included a topic that you feel is of only secondary importance?
Do you have any specific questions you’d like to see added?
April 28th, 2009 at 3:35 pm
Looks good, Jane! Can’t think of topics you missed at the moment.
April 29th, 2009 at 1:33 pm
Thanks, Samuel. The 5 minute quick poll will go online today and I’ll let you know when it’s up. Like last year, I want a quick snapshot (semi-quantitative) from intranet managers before actually formulating the questions themselves.