2009 Global lntranet Survey goes live!

June 24, 2009 | Comments (0), | Categories: 2010 Intranet Trends |

The 2009 Global Intranet Survey went live 24 hours ago!
Organizations who pre-registered and participants from last year all received their personalised invitation and link over the last 24 hours. If you didn’t, please let me know ASAP.

2009 is going to be a good year: why?
1. Because more organizations pre-enrolled than ever before. (The survey is in its 4th year).
2. And because the pilot site for the survey was tested by nine real intranet managers and two intranet consultants before going live. We got very helpful feedback in a very short time.

Thanks to all you testers for your time, your suggestions, your enthusiasm and your critical eyes.

The survey questions cover a lot of topics, and the Global Intranet Trends for 2010 report will answer the following questions (and others!):

(Note that organizations who participate in the survey will receive a free copy of the Global Intranet Trends for 2010 report. Publication date: second part of October 2009.)

The workplace

  • Are intranets catching up with what people need to do their jobs?
  • How are they facilitating doing business?
  • Are they becoming the online workplace for employees or are they primarily communication tools?
  • How do employees access the intranet: from where, what devices
  • How customised are home pages and intranets in general? Is customisation increasing or decreasing?

Collaboration

  • How does the online workplace support virtual teams and communities of practice?
  • What solutions are being offered to “mixed teams”: employees and external partners?
  • Is real-time conferencing moving to the intranet and web-based solutions?

Social media

  • To what extent is social media being used internally? What purposes do blogs serve? Wikis? Discussion forums?
  • Are Twitter-like services being used internally? How?
  • Are enterprises beginning to play with “collective thinking” technologies? Prediction markets for example.
  • How do enterprises let employees interact with traditional content: tagging, ranking, commenting?
  • What concerns do organizations have with social media?
  • How do these concerns evolve after an enterprise has implemented social media?

Search

  • Is search still a big pain point?
  • What resources are being dedicated to optimising it?
  • What strategies are being put into place?

Ownership, governance, strategy

  • Who owns the intranet? What ownership models are in place?
  • What types of strategies are driving the intranet? Are they documented?
  • What decision-making models are used for development and enhancements of the intranet?
  • Are intranet-related roles integrated into job descriptions?
  • How high up (or far down!) is the intranet manager in the organisation?
  • How is the intranet team structured? Are intranet and internet teams being integrated?

Measuring value

  • What indicators are being used to measure the value the intranet brings to an organisation: adoption, usage, satisfaction, workforce coverage, reduction of risk, business value?
  • How do senior management perceive the intranet?
  • What are the biggest remaining obstacles to overcome?

There are 4 open questions where intranet managers will be giving their views:

  1. How will the role of the intranet manager evolve over the next 3 to 4 years?
  2. How do you, or don’t you, brand your intranet? Is it a utility? Or is it a special place with a special name?
  3. How is user-generated information being integrated with information coming from traditional publishing tools?
  4. And, last but not least, SharePoint: an invitation to share your experiences, pains and joys.

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