Speaking of wikis…some quotes from the front lines

The following are comments provided by participants in the 2007 Global Intranet Strategies Survey when asked to share lessons learned and viewpoints on 2.0 tools.

The following quotes reveal obstacles and concerns felt by some organisations:

“The biggest problem I have encountered with the Wikis currently used is the large volume of unstructured data being collected and how to handle it into the future.”

“Web 2.0 tools such as wikis are taking us back to the technology driven ages of intranet development and can act to actually dilute information flows. This is a challenge to the intranet as it threatens to cannibalise efforts on the intranet and replace the intranet as a channel with a tool with far poorer general usability. Wikis need to be incorporated into the Intranet design (UI) and search facilities to really add value.”

“The wiki is very functional; however, we find our employees are turned off by the limited presentation & display of content (i.e. people don’t like the look of it). Those who do take the plunge use it in managing teams and projects and find it valuable.”

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